New members read your reviews
before they ever walk in.
StarReply monitors your Google Business Profile, drafts a professional reply the moment a review arrives, and sends it to your inbox ready to approve. It also follows up with members to ask them for a review. Nothing goes live without your approval.
Start free — no card neededFree for the first 25 gyms. No credit card required.
Real examples
What StarReply drafts for your gym
“Six months in and I genuinely cannot believe the difference. The coaches push you but in the right way. Best decision I have made this year.”
StarReply draft
Six months is brilliant, well done. That kind of result takes real commitment on your part. The coaches will love hearing this. Keep going.
“Decent gym overall. Staff are helpful and the classes are good. A couple of the machines on the weights floor have been out of order for a few weeks which is frustrating.”
StarReply draft
Appreciate the honest feedback. You are right that those machines have been waiting on a part and it has taken longer than it should. It is being sorted this week. Thanks for bearing with us.
“Tried to cancel my membership three weeks ago and I am still being charged. Sent two emails with no response. Really poor customer service.”
StarReply draft
We are really sorry about this. You should have heard back well before now and the fact that you are still being charged after requesting to cancel is not right. Please email us directly and we will resolve this today.
Your reputation runs in the background. So does StarReply.
Auto-draft on every review
New Google review comes in, a personalised draft lands in your inbox. You approve it and it posts. Nothing goes live automatically.
Ask members to leave a review
Send an SMS or email review request to any member. A happy member who just hit a PB is the perfect moment.
Membership and billing complaints handled
Cancellation and billing issues are the most common 1-stars for gyms. StarReply drafts professional, action-oriented responses.
Responses sound like your team wrote them
Replies are specific to what the reviewer said. Not a template. Not a bot. The kind of response a member would expect from the front desk.
Multi-site management
Running more than one location? One dashboard, separate review feeds per site, individual response drafts.
Five-minute setup
Add your gym name and Google profile. No technical knowledge required. You are live before the end of your warm-up.
Start free today. First 25 gyms keep it free forever.
No credit card required. Every review handled, every member followed up — automatically.
Claim your free spot