You have Google reviews
sitting unanswered right now.
Every one costs you customers.
StarReply monitors your Google Business Profile, drafts a professional reply the moment a review arrives, and sends it to your inbox to approve. Every response sounds like you wrote it, not a bot. It also follows up with your customers by SMS or email to ask for a review. All of it runs automatically.
For any business. Works in minutes. Free to start.
“Waited 20 minutes for a coffee. Staff were chatting and nobody acknowledged me. Won’t be back.”
Works for any local business with a Google Business Profile
Two things. Both on autopilot.
Most businesses lose customers to unanswered reviews and never ask happy customers to leave one. StarReply fixes both problems without adding anything to your day.
Every review, answered automatically
When a new review arrives on Google, StarReply drafts a professional, personalised response and emails it straight to you. Review it, edit it if you want, and post it. The whole thing takes under a minute — and the draft is waiting in your inbox the moment the review lands.
Turn happy customers into reviewers
Add a customer to StarReply and it sends them an SMS or email asking them to leave a review on Google. One tap for them. Every review request tracked for you. The businesses with the most reviews are not the most popular ones — they are the ones who ask.
“We had over 60 Google reviews sitting unanswered at Sprezzatura. Now every one gets a reply the same day. The responses sound exactly how I would speak to a customer. I have had to edit maybe three of them.”
Paste a real review from your business. See the response in seconds.
No signup required. Paste a review you received this week — a difficult 1 or 2-star is the best one to try.
Your AI-generated response will appear here.
Paste a review and click Generate to see StarReply in action.
"Best flat white in the city. Friendly staff, great atmosphere every time."
The Corner Cafe, Dublin"Excellent facilities and the coaching staff actually know your name."
City Gym, Belfast"Completely transformed my colour. Booked again before I even left the chair."
Studio Hair, Cork"Spotless rooms, brilliant breakfast, genuinely warm welcome."
The Bridge Hotel, Galway"Fixed the leak same day. Tidy work, fair price, no drama."
Ryan Plumbing, Manchester"Stunning arrangements delivered bang on time. Could not fault them."
Bloom Florist, Leeds"Exceptional food, generous portions, consistent every single time."
The Spice Garden, Birmingham"Best cut I have had in years. Relaxed atmosphere and they actually listen."
The Oak Barbershop, Edinburgh"Best flat white in the city. Friendly staff, great atmosphere every time."
The Corner Cafe, Dublin"Excellent facilities and the coaching staff actually know your name."
City Gym, Belfast"Completely transformed my colour. Booked again before I even left the chair."
Studio Hair, Cork"Spotless rooms, brilliant breakfast, genuinely warm welcome."
The Bridge Hotel, Galway"Fixed the leak same day. Tidy work, fair price, no drama."
Ryan Plumbing, Manchester"Stunning arrangements delivered bang on time. Could not fault them."
Bloom Florist, Leeds"Exceptional food, generous portions, consistent every single time."
The Spice Garden, Birmingham"Best cut I have had in years. Relaxed atmosphere and they actually listen."
The Oak Barbershop, EdinburghReviews are the first thing a new customer reads. Most businesses treat them as the last priority.
97% of consumers read reviews before visiting a local business. The ones who leave a review — good or bad — are looking for a response. An unanswered 1-star sits there for months and tells every future customer you either didn’t notice or didn’t care.
Business owners know they should respond. They don’t have the time, the headspace, or the words — especially under pressure from a difficult review. StarReply removes all three obstacles at once.
- Not responding at all63% of consumers say they are less likely to visit a business that ignores its reviews, even positive ones.
- Copy-pasting the same reply to everything"Thanks for your feedback!" on every review signals you didn't read them. Customers notice. And so does Google.
- Going defensive on a negative reviewDefending yourself publicly compounds the original problem. StarReply writes measured, empathetic responses that de-escalate instead.
Customers who say a business’s response to a bad review changed their opinion and made them willing to give it a chance.
Set it up once. It runs itself from there.
Five minutes to connect your business. After that, StarReply does the work.
Add your business
Sign up and add your business name and address. StarReply connects to your Google Business Profile and starts watching for new reviews immediately.
New review arrives — draft lands in your inbox
When a new Google review comes in, StarReply drafts a professional, personalised response and emails it to you. Read it, approve it, post it. Done in under a minute.
Follow up with customers for more reviews
Add a customer and StarReply sends them an SMS or email asking them to leave a review on Google. One tap for them. More reviews for you, automatically.
Setup takes 5 minutes. After that, review responses and customer follow-ups happen without you having to think about it.
Claim Your Free SpotSee exactly what unanswered reviews are costing you
Adjust the sliders to match your business and we'll calculate the revenue you're leaving on the table.
Paul Church
Founder, Star Reply
Why I built Star Reply
I kept seeing small businesses — good ones — get hurt by reviews they never responded to. Not because they didn’t care. They just didn’t have the time or the words, especially when the review was unfair or difficult to answer calmly. The product that should exist — one that watches your reviews and handles the response the moment one arrives — didn’t exist at a price a normal business could afford.
StarReply launched in 2026. I’m looking for the first 25 businesses in Ireland and the UK to prove this works in the real world. If you sign up now, you get free access for as long as you use it, direct input into what gets built next, and a product that is live and working today.
Tell me what’s missing. Founding businesses shape the product. I read every message personally.
The first 25 businesses get StarReply free forever in exchange for a short honest testimonial. No credit card, no time limit.
This is not a waitlist. The product is live and you can be responding to reviews within 5 minutes of signing up.
Free for life · No credit card · First 25 businesses only
Start free. Upgrade when it earns its keep.
Every business can use StarReply for free. The first 25 sign up free forever. Everyone after that pays £19 a month.
- 10 AI-drafted responses per month
- 3 direct posts to Google per month
- 1 business location
- Review history dashboard
- Review request campaigns
- Analytics and weekly digest
No credit card required
- Unlimited AI-drafted responses
- Unlimited direct posts to Google
- Up to 3 locations
- Review request campaigns (SMS + email)
- Analytics dashboard and weekly digest
- Direct access to the founder
No credit card · Leave a testimonial to keep it free forever
- Unlimited AI-drafted responses
- Unlimited direct posts to Google
- Up to 3 locations
- Review request campaigns (SMS + email)
- Analytics dashboard and weekly digest
- Priority support
30-day money-back guarantee
You’ve probably thought of one of these.
Including the one about whether it really works for your type of business.
Every unanswered review is a customer you didn’t win back.
Start free today. Grab a founding member spot while they last. Responding in 5 minutes.
Get started free