Privacy Policy
Last updated: March 8, 2026
1. Introduction
StarReply ("we," "our," or "us") operates the website www.getstarreply.com and provides AI-powered review response services for local businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
Account Information
When you create an account, we collect your name, email address, business name, and billing information (processed securely through Stripe).
Review Data
We collect the review content you submit to our platform, including reviewer names, ratings, review text, and the platform of origin (e.g., Google, Yelp, Facebook). This data is used solely to generate AI-powered responses for your business.
Usage Data
We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed. We use Google Analytics to help us understand how our website is used.
3. How We Use Your Information
We use the information we collect to: provide, maintain, and improve our services; generate AI-powered review responses tailored to your business; process transactions and send related information including purchase confirmations and invoices; send you technical notices, updates, security alerts, and support messages; and respond to your comments, questions, and customer service requests.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. All data is transmitted over encrypted connections (TLS/SSL). Your data is stored securely using Supabase with row-level security policies. Payment information is processed by Stripe and is never stored on our servers.
5. Content We Process
StarReply processes publicly available review content from platforms such as Google, Yelp, and Facebook. The review content processed by our service consists of publicly posted customer reviews and AI-generated responses. Users should not submit any sensitive personal information through our platform beyond what is necessary to generate a review response.
6. Third-Party Services
We use the following third-party services to operate StarReply: Stripe for payment processing; Supabase for data storage and authentication; Anthropic (Claude AI) for generating review responses; Vercel for website hosting; and Google Analytics for website usage analytics. Each of these services has their own privacy policies governing their use of your data.
7. Data Retention
We retain your account information and review data for as long as your account is active or as needed to provide you with our services. If you wish to cancel your account or request that we no longer use your information, please contact us at support@getstarreply.com.
8. Your Rights
You have the right to: access the personal information we hold about you; request correction of inaccurate data; request deletion of your data; opt out of marketing communications; and export your data in a portable format. To exercise any of these rights, please contact us at support@getstarreply.com.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the service after any changes constitutes acceptance of the new Privacy Policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@getstarreply.com.